Cancellation and Refund Policy

Welcome to Riant Bikes ("Riant Bikes", "Company", "we", "our", or "us", or www.riantbikes.in).

1. Cancellation & Refund Policy

Customer Cancellation

Method of Cancellation — Customer must write an email from their registered ID with booking details and reason for cancellation. We will process cancellation requests within 2 working days.

Refund eligibility depends on the time of cancellation.

Cancellation Scenarios and Applicable Refund

• If the cancellation is requested up to 96 hours prior to the scheduled pickup, 80% of the original booking amount will be refunded.
• If the cancellation is requested up to 48 hours prior to the scheduled pickup, 50% of the original booking amount will be refunded.
• Cancellation requests received after the above windows will be treated as a No Show, and no refunds will be admissible in such scenarios.

No Show

Failure to collect the vehicle within the permitted time may be treated as a No Show. No refunds will be entertained in such cases of No Show.

Cancellation by Riant Bikes

If Riant Bikes cancels due to vehicle unavailability or operational reasons, 100% of the payment will be refunded. Our maximum liability will be limited to the payment made by the customer — under no circumstances will any additional payment be made by us.

If a cancellation is due to the customer being ineligible, having malicious intent, not co-operating, or not agreeing with our established systems and processes, we will refund 50% of the booking amount, subject to the customer's physical presence at our premises.

Refund Timeline

Approved refunds are generally processed within 2–3 business days. Actual credit timing depends on your bank or payment provider.

2. General Contact Information

• Riant Bikes
• Ahmedabad, Gujarat, India
• Website: www.riantbikes.in
• Email: contact@riantbikes.in
• Phone: +91-9016403504

These policies are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the competent courts in Ahmedabad, Gujarat.