Privacy Policy

Welcome to Riant Bikes ("Riant Bikes", "Company", "we", "our", or "us", or www.riantbikes.in). Your privacy is important to us. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use our website www.riantbikes.in, mobile applications (if any), and our vehicle rental services.

By accessing our website or using our services, you agree to the collection and use of your information in accordance with this Privacy Policy. This privacy policy is framed to comply with provisions of the Digital Personal Data Protection (DPDP) Act, 2023 and DPDP Rules, 2025. We undertake strict transparency, explicit consent, and robust data security.

1. Information We Collect

We collect information necessary to verify your identity, process bookings, comply with legal obligations, and provide our rental services.

Personal Information

• Full Name
• Mobile Number
• Email Address
• Residential Address
• Date of Birth
• Emergency Contact Details
• Bank Details and Employment Details
• References in Ahmedabad or India (as applicable)

Government Identity Documents

For rider verification, we may request:

• Aadhaar Card
• Driving Licence
• Passport
• Voter ID
• Visa and/or International Driving Permits and/or International Licence
• Photographs or scanned copies of these documents
• Selfie or photograph for identity verification, signature and fingerprints (if required)

These documents are collected solely for customer verification, fraud prevention, legal compliance and safety.

Booking Information

• Pickup and drop-off location
• Rental dates and duration
• Vehicle selected
• Payment information
• Booking history

Technical Information

When you visit our website, we may automatically collect:

• IP Address
• Browser type
• Device information
• Operating system
• Pages visited
• Cookies and similar technologies

We urge all customers to provide voluntary consent for the below points before using our website or rental services:

• Aadhaar Masking: Customers are encouraged to upload a Masked Aadhaar (hiding the first 8 digits).
• Strict Purpose Limitation: We collect these IDs solely to verify eligibility (valid licence) and prevent theft. Once the booking/rental period ends and no liabilities exist, the digital copies will be securely archived after a period of 1 year.
• Affirmative Consent: On the booking page, customers provide consent by explicitly ticking an unchecked box saying: "I agree to the Privacy Policy and consent to www.riantbikes.in verifying my Driving Licence and Aadhaar for vehicle rental validation."

2. Why We Collect Your Information

We use your information to:

• Verify customer identity
• Verify eligibility to rent vehicles
• Confirm validity of driving licence
• Process bookings
• Provide customer support
• Prevent fraud and misuse
• Comply with applicable laws
• Improve our services
• Send booking confirmations and service updates
• Resolve disputes
• Protect our business against fraudulent activities

3. Aadhaar and Driving Licence Verification

To ensure the safety of our customers and comply with our operational requirements, we require customers to upload valid identity documents before vehicle handover. Uploaded documents are used only for:

• Identity verification
• Age verification
• Driving licence validation
• Security purposes
• Compliance with legal obligations

We do not sell, rent, or commercially exploit your identity documents.

4. Payment Information

Payments are processed through secure third-party payment gateways. We do not store your debit card, credit card, UPI PIN, CVV, or internet banking credentials on our servers. Payment gateways are responsible for processing transactions securely in accordance with applicable regulations.

5. Cookies

We use cookies to:

• Remember your preferences
• Improve website performance
• Analyse visitor behaviour
• Enhance user experience

You may disable cookies through your browser settings; however, some features of the website may not function properly.

6. Sharing of Information

We may share your information only when necessary with:

• Payment gateway providers
• Government authorities or law enforcement agencies when legally required
• Insurance providers in case of accidents or claims
• Technology service providers who assist in operating our platform
• Legal advisors, auditors, or regulatory authorities where required by law

We do not sell your personal information to third parties.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including:

• Secure servers
• SSL encryption during transmission
• Restricted employee access
• Password-protected systems
• Regular security updates
• Backup and disaster recovery measures

While we strive to protect your information, no method of transmission or storage is completely secure.

8. Data Retention

We retain personal information only for as long as necessary to:

• Complete your rental transaction
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
• Meet regulatory and taxation requirements

Identity verification documents may be retained for the period required under applicable laws or our legitimate business requirements.

9. Your Rights as Data Principal

Subject to applicable law, you may:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information where legally permissible
• Withdraw consent for future processing, subject to contractual or legal limitations
• Raise concerns regarding the handling of your personal information

Certain requests may be limited where retention is required by law or for the establishment, exercise, or defence of legal claims.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Users should review the privacy policies of third-party websites before sharing personal information.

11. Children's Privacy

Our services are intended only for individuals who are legally eligible to hold a valid driving licence and rent a vehicle. We do not knowingly collect personal information from minors.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website along with the updated effective date. Continued use of our services after any changes constitutes acceptance of the revised Privacy Policy.

13. Grievance Redressal and Contact Information

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

• Riant Bikes
• Website: www.riantbikes.in
• Email: contact@riantbikes.in
• Phone: +91-9016403504
• Ahmedabad, Gujarat, India

If a data grievance is not resolved by us to your satisfaction, you retain the legal right to escalate the matter directly to the Data Protection Board of India (DPB).

By using our website or booking a vehicle with Riant Bikes, you acknowledge that you have read, understood, and agreed to this Privacy Policy.